What’s New at Groove
Sept. 2017 Customer Newsletter
Looking at our usage stats, it’s clear that the reminder feature in Groove is very popular with folks who use it, whether for inbound or outbound emails. Let’s take a look at how it works.
Setting a reminder when sending an email
When you write an email, it frequently includes a "call to action" for the recipient (e.g. you ask them to book a meeting with you using Groove meeting scheduler, you’re looking for some information, etc). If you send out five such emails per day, it quickly becomes hard to keep track of who fulfilled your request and who didn't. This is why reminders are so helpful.
Notice how you can quickly pick a preset reminder date or a custom date. By default, you’ll only receive a reminder if no one has replied to your email (but you can easily turn that option off). You can also add a note or have Groove create a Salesforce task for you if you prefer.
Setting a reminder from a thread
The use case behind reminders for inbound emails is slightly different but follows the same principle. The idea is that an inbound email frequently contains an action item for you, so you would set a reminder if you can’t reply right away. Another frequent use case is when a prospect tells you they are currently with a competitor, but their contract expires in six months. So what do you do? You set a reminder to check in five months from now.
And how are reminders surfaced? In the most intuitive way. Groove will just send you an email that is part of the email thread where you set the reminder. It bubbles the message up to your inbox. So you instantly have the context you need — even months later.
Limit your availability in Groove’s meeting scheduler
Groove meeting scheduler significantly simplifies the process of finding a meeting date that works for everyone involved. Your prospects can click on your meeting scheduler link and then pick a free time slot on your calendar. But what if they pick a time slot that's too far out in the future - too far out to keep the momentum of a deal? And momentum is so important to keeping a deal alive. That's why we have added a the ability to limit the time period during which someone can book a meeting.
Let’s say you want prospects to be able to book a meeting in the next two weeks only. In Groove, navigate to:
My settings > Scheduler options > Meeting types > Meeting options
Find the field Limit my availability to X days in advance. In this example, you would enter 14 to limit your availability to a two-week maximum. You can set different availability rules for each meeting type. That way, you can keep up the momentum and close more deals.
More powerful automated actions
Let’s quickly review automated actions in Groove: Basically, you can set rules so that certain events trigger specific actions. For example, if an email bounces (event) it shall be marked as invalid email address in Salesforce (action) - automatically. You already have many types of events and actions to choose from, and we wanted to make sure you know about the latest event type we’ve added: On Salesforce Update.
With this event, Groove can trigger certain actions if specific fields in Salesforce are updated. For example, you may want to remove leads from Groove if the lead status is changed to disqualified in Salesforce. Or you may want to add all contacts related to an opportunity to your onboarding Flow once the opportunity is won.
There are a lot of possibilities here, and we’re excited to hear the creative ways our customers use this new event type!
Call recording in dialer
You can now record the calls you are making with Groove Dialer. That way, managers can provide feedback on a new rep’s calls at a time that’s convenient, and pause and play the recording during discussion. Or you can save especially good (or bad!) calls for future trainings.
To record calls, your Groove admin will need to turn the feature on. Then, Groove users can select “Record call” when placing a call with the Dialer. By the way, it’s a good idea (and in some places, it’s the law) to inform everyone on the call that it’s being recorded for training purposes.
When the call is complete, you can find the recording in Groove’s call analytics page, or your Salesforce admin can create a custom field for the URL.
Call international numbers with dialer
Upon request, you can call internationally with Groove Dialer (as opposed to only calling to Canada and the U.S.).
"Log in as user" for Groove admins
Groove admins can now login as other users. This is useful when admins want to help users with questions or audit the templates in use. It is also useful if a user leaves the company and templates and Flows must be taken care of. In that case, the admin could login as the user, move all people in pending Flows to a Flow of another user. Or they could transfer ownership of the templates to another user.
If you’d like to learn more, please contact Groove Customer Success at firstname.lastname@example.org.
Groove at Dreamforce
We're holding an Open Lounge for perspective clients at Prezi's office during Dreamforce (about a block away from where Dreamforce is held). Reach out to email@example.com to find out how you can register to stop by, hang out and meet other Groove customers.