When users have not been granted Field-Level Security Access for the Type Field on Task, they can be prevented from being able to log calls. In order to grant this permission:
- Go to setup
2. Type "Task" into the quick find search without pressing enter, and select "Task Field."
3. Select the "Type" field.
4. Select "Set Field-Level Security"
5. From this Field-Level Security page, you can set which profiles while have visibility. Anyone that requires the ability to log calls from Groove will need to have visibility.
(Note - Permission will automatically be synced over night. To grant instant access have the user access this link)