The Analytics page in Groove is your central hub for gaining insight into your team's overall performance, who is getting the best results from their efforts, which Flows and templates are invoking the highest levels of interaction with prospects, and much more.

If you do not have Groove Teams set up yet, we recommend creating teams and assigning Roles, so that team leads can easily check their team's progress.

On each tab of the Analytics page, you can select individual users, teams, or a combination of both to drill into the numbers. This allows you to compare metrics across any grouping of team members.

On each tab, you can also customize the date range represented in the data shown.

This tab provides a quick snapshot of your team's overall activities completed via Inbox and through Flows.

Pro-tip: Use the toggle at the top of the Activity Tab to alternate between flow and non-flow-related activities.

Not only do you get an understanding of the volume of activities your team has completed during a specific date range, but you can also track the success of their efforts.

This section provides a detailed history of your team's performance using their Flows. Here you can see how many Flow actions are being completed and how prospects are connecting with those efforts.

Groove curates the 'Meetings Booked' statistic by looking for Groove Flow participants who have completed any Groove Flow steps, and have a meeting booked with a Groove user in Salesforce

This portion gives you an idea of how successful each email template is, whether it has been sent through Gmail or Flow. Check out the open, click, and reply rates to determine which templates are performing well, and which have room for improvement.

With a team selected, you can drill into a Shared Template to see who is sending it out the most, and how each user's prospects are responding to it.

Here you can see a breakdown of how many emails your team is sending, and how compelling that messaging is to prospects. 

You can drill into each user's Email Log to see who specifically is interacting the most with your reps.

Additionally, you can compare each person's metrics to determine who on the team is sending the most overall emails, and who is sending the most engaging material.

Note: All calls logged through Groove Flow 'make a phone call' steps (with or without Groove Dialer) will be included in the Call Analytics. Additionally, all calls logged through Groove Dialer, on Groove Flow, SFDC, or Gmail will be included in the Call Analytics.

View an assessment on your team's cold calling and phone communication skills. Quickly scan the metrics on total calls, conversation rate, and positive conversation rate, then drill down for the specifics. You can also jump into a user's Call Log to review conversation details by prospect, and use the search bar or sort columns to filter the folks that were called.

You can use that information to determine which reps have the highest positive conversation rate, to shape processes around those pitches or techniques.

View a diagnosis on how closely your team is sticking to their Flow schedules. Similar to the Process Analytics* users see on their Flow Analytics tab, this section shows you new people started, steps completed, steps completed on time, and steps skipped.

You can also download our analytics to a CSV by clicking on the following button:

Start checking out your team's performance here!