Dialer Setup - Local Dial

Local Dial configuration and Usage and Billing Data,

Sanika Lakka avatar
Written by Sanika Lakka
Updated over a week ago

What are Local Dial Phone Numbers?

Local Dial numbers are shared Groove Phone Numbers throughout your organization. Reps have the flexibility to switch between their personal Groove Phone Number and the Local Dial numbers, a strategy that enhances the likelihood of successful call connections. When Local Dial is toggled on by the Omnidialer user, we'll ensure a number from the shared pool is selected that aligns with the area code of the individual being called if they're located in the US or Canada, or aligns with the country code for international calls. This approach ensures a tailored, local approach for every call.

Purchase Local Dial Phone Numbers

Groove Admins have to purchase Local Dial Phone Numbers in order for Omnidialer users to use them. You can purchase Local Dial Numbers from this page here.

Purchase US/Canada Local Dial Numbers

To purchase US or Canada local numbers simply navigate from the Local Dial page and click the "Purchase Phone Number" button. Once clicked, you will be brought to the page where you can filter for US/Canada and search for specific numbers based on area code.

Each US/Canada local number costs $1/month.

Purchase International Local Dial Numbers (Beta)

Countries outside of the US/Canada require you to Create a Regulatory Bundle before purchase. For example, if you already have a bundle created for Germany, you can go ahead and purchase as many German local dial numbers as you need for your organization.

If you do have an accepted Regulatory Bundle for the Country in which you are choosing to buy numbers for, you must navigate from the Local Dial page and click the "Purchase Phone Number" button. Once clicked, you will be brought to the page where you can filter for the Country of choice.

Note that pricing of International Local Dial numbers will vary based on the country.

Auto-Purchase Phone Numbers

With this option turned on, numbers will automatically be purchased when users turn on the Local Dial toggle from their Omnidialer. We'll automatically add a phone number for your team to use, if you don't already have a phone number for the area code that rep is dialing into.

However, if your reps are toggling on the Local Dial feature for International calls outside of the US/Canada, and your organization does not have a Regulatory Bundle created for the Country your rep is calling into, they will get a error message telling them to reach out to their Groove Admin to buy the numbers for them!

Multiple options can be selected.
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