Groove

Learn how The Groove Team uses Groove to help our Customer Success Managers delight customers, retain revenue and drive expansion opportunities. In this webinar, you will learn how to:

Automate time-consuming tasks related to managing your book of business, so you can spend more time building relationships and nurturing accounts

Leverage easy to use tools to help you truly understand your customers to create a successful onboarding and ongoing education experience across the account

Proactively engage customers on a monthly basis using regular flows that communicate new product releases and company news. Manage account health by building automated flows based on NPS score or other KPI’s

Collaborate with your manager and other teams on account expansion strategies after you have delivered true value

- Automate time-consuming tasks related to managing your book of business, so you can spend more time building relationships and nurturing accounts
- Leverage easy to use tools to help you truly understand your customers to create a successful onboarding and ongoing education experience across the account
- Proactively engage customers on a monthly basis using regular flows that communicate new product releases and company news. Manage account health by building automated flows based on NPS score or other KPI’s
- Collaborate with your manager and other teams on account expansion strategies after you have delivered true value