Learn how The Groove Team uses Groove to help our Customer Success Managers delight customers, retain revenue and drive expansion opportunities. In this webinar, you will learn how to:

  • Automate time-consuming tasks related to managing your book of business, so you can spend more time building relationships and nurturing accounts
  • Leverage easy to use tools to help you truly understand your customers to create a successful onboarding and ongoing education experience across the account
  • Proactively engage customers on a monthly basis using regular flows that communicate new product releases and company news. Manage account health by building automated flows based on NPS score or other KPI’s
  • Collaborate with your manager and other teams on account expansion strategies after you have delivered true value

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