In some cases the configuration of your computer and your Outlook settings can combine to cause some issues with third-party applications like Groove. If, when you set up Groove, you are unable to click the "Sign in" button in the Groove add-in (e.g. clicking the button doesn't do anything), it is likely that some configuration is causing this. To get around it try going to Outlook web and signing into Groove from there. Once logged in there, you will also be logged in back in Outlook desktop.

If you are unable to sign in on Outlook web either, please reach out to support@groove.co.

When using the "Send with Groove" button on a new message, it is possible for the email to seem "stuck" in your Drafts. If you are using the Groove add-in within the Desktop application for Outlook on Windows, you may have a setting enabled called "Cached Exchange Mode". This setting saves a copy of your inbox to your computer in case you want to check your email while you're not connected to the Internet. This setting affects the "Send with Groove" button, because it requires Groove to wait or up to 5 minutes before being sending out your message. Usually the message will send between 0-60 seconds from when you click "Send with Groove" but it can take up to a few minutes in some cases.

If you'd like to avoid this, you can disable Cached Exchange Mode - Details Here.

When replying to a message from the Outlook Desktop application on Windows, most of the time your view is in what's called "Inline Reply Mode". This means that the reply box is inline with your Inbox, as opposed to popped out in its own window. In this scenario, when you click "Send with Groove", Outlook's functionality does not let 3rd parties such as Groove to close the email, and move you to the next item in your inbox. Instead, it will look like your email is "stuck" until you navigate away. You may also receive a message that says "You are not replying to the latest message in the thread" - this is expected; since your email is actually sent, the one you're currently viewing is no longer the latest in the thread. The one that you just Sent with Groove is now the latest in the thread, which you should see in your Sent Folder.

In this scenario, you can safely navigate away, and Groove will send your reply out. Alternatively, you can "pop-out" your reply into its own window; after doing so, clicking "Send with Groove" will send your message and close the window for you, similar to a new message.

Currently, there are a few limitations with all 3rd party Outlook add-ins when it comes to In-line reply mode. In-line reply mode refers to being in the same window when clicking "Reply" or "Reply All". If your add-in is pinned in the Inbox, and it is also pinned in the Compose window, opening a new in-line reply will freeze the Groove add-in.

This is an issue acknowledged by the Microsoft development team, and they will be addressing this going forward.

It's possible that your organization may have Outlook signatures set up at the server level, meaning that your signature will be appended to any email sent from any platform (Outlook on your computer, your phone, even Groove!).
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In contrast to the server level, signatures may be set up at the client level, which means you will have to configure your signature in each method of email sending before they populate for that respective method. You will have to add your signature in your Groove settings for them to populate in flow emails.
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Signatures can be added in your flow option settings here, under Email Signature Preview:

Filling out your signature in the Groove signature settings will apply to flow emails only!
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If you're not if this applies to you, please reach out to your admin to see how signatures are set at your organization!

Due to limitations between LinkedIn and Outlook, LinkedIn Sales Navigator is not supported in the Groove add-in within Outlook desktop. However, Sales Navigator is supported in the Groove add-in within Outlook in the browser!
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When opening a lead or a contact record in the Omnibar within Outlook desktop, you can click on the hyperlink to open up that person's profile in your browser:
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When Outlook and Groove are open overnight, it's possible for the Groove add-in to enter a stale state, rendering it unresponsive. Simply close and reopen the add-in to continue using Groove!
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Once re-opened, don't forget to re-pin the add-in for convenience:
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There are times when your emails fail to log to Salesforce, for a a few different reasons. The most common of those are:

If the above doesn't apply, please send support@groove.co an email with the Message ID of the email that isn't logging!
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To obtain the Message ID of an email, open the email in your Sent folder, open the Groove add-in, click the Settings icon in the bottom right, scroll down in the Settings, and double click the Message ID in the bottom left of the Settings to copy it to your clipboard:
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There are times when your events fail to log to Salesforce, for a a few different reasons. The most common of those are:

If these common reasons do not apply, please send support@groove.co an email with the Event ID of the missing event!

To obtain the Event ID of an event, open the event in your calendar, open the Groove add-in, click the Settings icon in the bottom right, scroll down in the Settings, and double click the Event ID in the bottom left of the Settings to copy it to your clipboard: