Voicemail (Beta)
Never miss an inbound message from your client or prospect with Groove Omnidialer’s Voicemail functionality
Sanika Lakka avatar
Written by Sanika Lakka
Updated over a week ago

The Voicemail feature in Groove's Omnidialer is a that allows Sellers to streamline their communication process and ensure that they never miss an important call. Whether it's a missed call from a hot lead or a message from a valued client, the Voicemail feature allows users to stay on top of their communication and maintain positive relationships with their contacts. With the ability to listen to voicemails and read their transcripts, mark them as read, and even return calls directly from the platform, the Voicemail feature is an essential component of any effective communication strategy.

Please reach out to success@groove.co to have this feature enabled for your Organization

Setting up your Voice Message Greeting

The Omnidialer will come with a Default Voicemail Greeting message. In order to record a personalized message you will have to:

  1. Click the ‘Custom’ option

  2. Click the Red record icon to begin recording your custom Voicemail Greeting

  3. Click the Red record icon to stop the recording

  4. Click Save to save your new custom recording

To re-record your Voicemail, just click the Red record icon again. Re-recording will delete your old custom greeting.

Viewing and Listening to Voicemails in Omnidialer and Salesforce

You can view and listen to your Voicemails in your Omnidialer as well as view and listen to Voicemails in the logged call in Salesforce.

Viewing the Voicemail in Omnidialer

The following image denotes what you can do when you click into a Voicemail via your Omnidialer:

  • Listen to the recording by clicking the ‘play’ button

  • View the transcript (note the transcript will take 1 minute to load in the first time the Voicemail was left)

  • Click the Arrow to view the Voicemail in Salesforce

Viewing the Voicemail in Salesforce

If the inbound call was logged to Salesforce and the client left a voicemail, you will be able to view that Voicemail recording and transcript in the comments section of the Call Task in Salesforce. The call will be logged as an inbound call.

Voicemail Notifications

You will receive notifications when you receive a inbound Voice Message in two places:

  1. You should see a little yellow dot next to your Voicemail Tab in the Omnidialer when you have unread Voicemails

  2. You will receive an Email Notification with your Voicemail. You will be able to listen to your voicemail right from your email!

Voicemail Storage

Voicemail recordings are stored for 2+ years in your Omnidialer. If you archive the voicemail it will only be stored for 30 days before the recording get’s deleted from your Omnidialer and from Salesforce.

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