The Voicemail feature in Groove's Omnidialer is a that allows Sellers to streamline their communication process and ensure that they never miss an important call. Whether it's a missed call from a hot lead or a message from a valued client, the Voicemail feature allows users to stay on top of their communication and maintain positive relationships with their contacts. With the ability to listen to voicemails and read their transcripts, mark them as read, and even return calls directly from the platform, the Voicemail feature is an essential component of any effective communication strategy.

The Omnidialer will come with a Default Voicemail Greeting message. In order to record a personalized message you will have to:

To re-record your Voicemail, just click the Red record icon again. Re-recording will delete your old custom greeting.

You can view and listen to your Voicemails in your Omnidialer as well as view and listen to Voicemails in the logged call in Salesforce.

Viewing the Voicemail in Omnidialer

The following image denotes what you can do when you click into a Voicemail via your Omnidialer:

Viewing the Voicemail in Salesforce

If the inbound call was logged to Salesforce and the client left a voicemail, you will be able to view that Voicemail recording and transcript in the comments section of the Call Task in Salesforce. The call will be logged as an inbound call.

You will receive notifications when you receive a inbound Voice Message in two places:

Voicemail recordings are stored for 2+ years in your Omnidialer. If you archive the voicemail it will only be stored for 30 days before the recording get’s deleted from your Omnidialer and from Salesforce.